Join us as we talk with Renee Beck, Managing Director of Forrest Contact, and explore how wineries can build longer term customer relationships by using human conversation, alongside digital engagement, throughout the whole customer journey.

Renee is an experienced commercial leader with more than 20 years’ experience in customer engagement, sales and contact centre operations.

In recent years, Renee has worked extensively within the Australian wine industry, helping wineries use direct customer conversations to drive sales, re-engage lapsed customers, build stronger, longer-term relationships with their customers and use customer intelligence to identify the moments across the customer journey where personal contact can have the greatest impact.

In this hour we will focus on ‘Communicating via Phone Across the Customer Journey’.

The phone is not positioned as a replacement for email, SMS, social or other digital channels. Instead, the webinar will look at the moments in the journey where a human conversation can add the most value.

WCA September Webinar: Communicating via Phone Across the Customer Journey

When:  Wednesday 23^rd September between 1 – 2pm AEST